Refund Policy

1. Introduction

This Refund Policy explains how refund requests relating to bookings made through the PlanMyVibes marketplace are handled.

PlanMyVibes Group LLC operates a marketplace through which customers may discover and book services offered by independent local service providers.

Because services are performed by independent providers and individual bookings may differ in timing, preparation, availability, and status, refund eligibility may depend on the specific circumstances of the transaction.

2. Refund Eligibility

Customers may submit a refund request if there is a problem with a booking or transaction made through the PlanMyVibes marketplace.

Eligibility for a refund depends on the nature of the booked service, the status of the booking, whether the service has already been performed or substantially provided, and the circumstances giving rise to the request.

Refund requests are reviewed on a case-by-case basis.

Submitting a request does not automatically guarantee that a refund will be approved.

3. Services Already Delivered

A service that has already been fully performed by an independent provider may not normally be eligible for a full refund solely because the customer later changes their mind.

If a customer believes that a completed service was materially different from the service booked, the customer may contact PlanMyVibes so the circumstances can be reviewed.

The independent provider responsible for service delivery may be contacted or involved where reasonably necessary to review the matter.

4. Services Not Delivered

If a confirmed service is not provided, customers may contact PlanMyVibes to request assistance and review of the transaction.

The circumstances of the booking, provider status, payment status, and available booking information may be considered when determining whether a refund is appropriate.

5. Customer Cancellations

Where a customer wishes to cancel before a service is delivered, refund eligibility may depend on the timing of the cancellation and any service-specific or provider-specific conditions presented during the booking process.

Customers are encouraged to submit cancellation requests as soon as reasonably possible.

A cancellation does not automatically guarantee a full refund where a provider has already committed time, availability, preparation, or resources to the booking.

6. Provider Cancellations

If an independent provider cancels a confirmed booking before the service is delivered, the customer may contact PlanMyVibes regarding the transaction.

Depending on the circumstances, the matter may be resolved through a refund or other appropriate booking support.

7. How to Request a Refund

Refund requests should be submitted by email to office@planmyvibes.us.

Customers should provide sufficient information to identify the relevant booking and explain the reason for the request.

We may request additional information where reasonably necessary to review the transaction.

8. Refund Review

PlanMyVibes aims to review refund requests within a reasonable timeframe.

The review may consider booking records, payment information, communications, provider information, service status, and other relevant circumstances.

Where appropriate, PlanMyVibes may communicate with the independent provider before making a decision regarding the marketplace transaction.

9. Approved Refunds

If a refund is approved, it will generally be returned through the applicable payment method or payment processing channel used for the original transaction, where available.

The time required for an approved refund to appear may depend on the payment provider, financial institution, or payment method involved.

PlanMyVibes does not control processing times imposed by external payment providers or financial institutions.

10. Payment Disputes

Customers are encouraged to contact PlanMyVibes first if they believe there is a problem with a marketplace transaction.

This gives us an opportunity to review the booking, payment information, and relevant circumstances and to provide appropriate support.

11. Independent Provider Services

PlanMyVibes supports booking and marketplace coordination, while independent providers remain responsible for delivering the services they offer.

A refund review may therefore require consideration of both the marketplace transaction and the provider’s performance of the booked service.

12. Changes to This Refund Policy

PlanMyVibes may update this Refund Policy from time to time to reflect changes to marketplace operations, booking processes, or business practices.

The current version will be published on the PlanMyVibes website with its effective date.

13. Contact Information

For refund questions or support, customers may contact:

PlanMyVibes Group LLC

30 N Gould St Ste N, Sheridan, WY 82801, United States

Website: https://planmyvibes.us/

Email: office@planmyvibes.us